Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information (name, email address, phone number)
• Medicare-related information (Medicare number, claim information, denial notices)
• Healthcare provider information (if you are a provider using our services)
• Billing and payment information
• Communications and correspondence
• Information you provide when contacting us for support

We also collect certain information automatically when you use our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and respond to your inquiries and service requests
• Review Medicare bills and assist with appeals
• Communicate with you about our services
• Send you service-related updates and notifications
• Process payments for our services
• Analyze website usage to improve user experience
• Protect the security and integrity of our website
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who assist us in operating our website and providing services (e.g., hosting providers, payment processors).
• Legal Requirements: We may disclose information if required by law, court order, or government regulation.
• Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or that of the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. HIPAA Compliance

If you provide us with protected health information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA), we handle that information in accordance with HIPAA requirements.

For detailed information about how we handle PHI, please see our Notice of Privacy Practices.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (SSL/TLS)
• Secure data storage with access controls
• Regular security assessments
• Employee training on data protection
• Incident response procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences and settings

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., CMS.gov, Medicare.gov). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to opt out of marketing communications
• The right to data portability

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymize it.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: