We know Medicare bills are confusing — and even harder to help with when you're not the patient. That's why we make it easy for you to step in and help, with your parent's permission.
With proper authorization, you can take the burden off your parent and handle the entire process yourself.
Send us the bill directly
Upload or mail the Medicare bill without needing your parent to do it.
Communicate with our team
Receive updates, ask questions, and get guidance — all through you.
Receive the analysis
Get the plain-English report explaining what's wrong and what to do.
Handle the appeal process
We help you write appeal letters and guide you through next steps.
Keep your parent stress-free
They don't have to deal with confusing paperwork or phone calls.
Medicare privacy laws require your parent's signed authorization for us to discuss their case with you. We make this easy with a simple form we can send you.
The Medicare Summary Notice (MSN) or any bill you received from the hospital, doctor, or provider.
We'll need contact details for both you and your parent so we can keep everyone informed.
Tip: If your parent has cognitive issues or dementia, you may need power of attorney. Contact us and we can guide you on next steps.
Everything you need to know about helping your parent with their Medicare bills.
No. Reviewing a Medicare bill and disputing errors has no impact on your parent's Medicare coverage. We're simply helping ensure they pay the correct amount — not more, not less. Medicare coverage decisions are separate from billing disputes.
Minimal involvement is needed from your parent. We primarily work with you after receiving written permission. Your parent may need to sign a simple authorization form, but beyond that, you can handle all communication, paperwork, and phone calls on their behalf.
Even if your parent has already paid, they may be entitled to a refund. Medicare allows timeframes for disputing charges, and we'll review whether there are errors or overcharges that can be recovered. The sooner we review, the better, but it's worth asking even for recent bills.
This is more complex but not impossible. If a bill has gone to collections, we can still review it for errors and help you dispute those charges. However, timing is critical. Contact us immediately if the bill is in collections — there may be legal protections your parent can use.
Absolutely. We're HIPAA-compliant and take data security seriously. Your parent's medical and personal information is protected with the same standards used by healthcare providers. We never share information with third parties except as necessary to resolve billing disputes.
If your parent has diminished capacity, you may need legal authority to act on their behalf. This typically requires power of attorney. If your parent doesn't have POA established, please contact us — we can recommend resources and guide you on the best path forward. We want to help, and we'll work with you to find a solution.
Initial bill reviews are typically completed within 5-7 business days. The overall timeline depends on the complexity of the case and whether an appeal is needed. Medicare appeals have specific deadlines (usually 60-120 days from the notice date), so it's important to act quickly. We'll give you a clear timeline after reviewing your parent's bill.
Yes. We work with both traditional Medicare and Medicare Advantage plans. Medicare Advantage plans often have their own appeal processes, and we have experience navigating both. Just let us know which type of coverage your parent has when you contact us.
These are the kinds of situations adult children call us about every day.
"My mom had knee replacement surgery and the bill is over $80,000. I don't understand half of it and neither does she."
We found $12,000 in duplicate charges and coding errors.
"Medicare denied my dad's physical therapy after his stroke. He needs this to recover."
Appeal prepared and approved on reconsideration.
"The insurance company won't approve my mom's home health care. She can't go to appointments."
Prior auth appeal successful — home health approved.
"The same blood test appears four times on my father's Medicare summary. That can't be right."
Refund issued for all duplicate charges.
"They're kicking my wife out of skilled nursing but she can't walk yet. Is this even allowed?"
Appeal filed — coverage extended pending review.
"A doctor who wasn't in the network billed my mom for the difference. She had no idea."
Balance billing claim disputed successfully.
We also help medical practices with Medicare denials and RAC audits.
